Yes, we are pleased to ship to most international destinations. If your country is available in the dropdown menu for destination country, we will ship to you!
Shipping costs are dynamically generated at checkout. You will be given up to three shipping choices with varying cost/speed tiers. Costs are are based on the carrier, the size/weight of the products you ordered, and the final delivery location.
Orders over $100.00 are eligible for a $15.00 free shipping credit. For those orders, if the cost of shipping is under $15.00, shipping is free. If the cost of shipping is higher than $15.00, you pay only the difference. For example, if you place and order for $110.00 with a shipping cost of $17.26, you would pay only $2.26 for shipping.
Note that our digital products do not require shipping and access is granted immediately upon payment.
For orders within the US, we offer shipping mostly with USPS and FedEX. For orders outside of the US, we use over 250 carriers that vary depending on the destination country. You will be given up to three shipping choices in different cost/speed tiers upon checkout.
Digital products do not require shipping and access is available immediately. All other products are dispatched from our warehouse within 1-2 business days. Shipping times will vary based on the shipping method selected during checkout.
Your privacy is guaranteed. The Private Gym is shipped in discreet packaging and appears as “SP * THE PRIVATE GYM” on your credit card statement. More importantly, any personal information provided to The Private Gym is kept confidential and is never shared or sold.
Each of our products is covered either by our 10-day Digital Products Guarantee, our 60-day Unconditional
Guarantee, or our 60-day Class II Medical Device Guarantee. Each policy is detailed below.
For digital products, once access is terminated, your refund will be processed immediately. For the return of eligible physical goods, once the return is received in our warehouse, the item may take up to 7 days to process. Once the return is processed, your refund will be issued in 1-3 days. Note that in some cases, it may take several days for the credit to appear on your statement once the refund is issued. We can only refund on the same payment method that was originally provided at the time of purchase. If you have any questions about your refund, please contact us.
If you're not completely satisfied with one of our digital products, you can terminate access at any time within 10 days of purchase for a full refund. To terminate your access, please contact us.
Most products at the Private Gym are covered by our 60-day Unconditional Guarantee. Our goal is your complete satisfaction. That’s why we accept returns on these products within 60 days of delivery for a full refund. To initiate a return, please contact us.
Due to FDA regulations, these items can only be returned if unopened and in their original packaging within 60 days from delivery. Note that if an item is defective or becomes damaged during the warranty period, we will repair it free of charge. We will also provide a free return label to ship the merchandise back to us or the factory for repair. To initiate a warranty repair, please contact us.
If you can't find an answer here, please feel free to send us an email anytime, 24 hours a day, 7 days a week.
All conversations are completely confidential and your privacy is 100% guaranteed.
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