Yes, we are pleased to ship to most international destinations. If your country is available in the dropdown menu for destination country, we will ship to you!
Shipping costs are dynamically generated at checkout. You will be given up to three shipping choices with varying cost/speed tiers. Costs are are based on the carrier, the size/weight of the products you ordered, and the final delivery location.
Orders over $100.00 are eligible for a $15.00 free shipping credit. For those orders, if the cost of shipping is under $15.00, shipping is free. If the cost of shipping is higher than $15.00, you pay only the difference. For example, if you place and order for $110.00 with a shipping cost of $17.26, you would pay only $2.26 for shipping.
Note that our digital products do not require shipping and access is granted immediately upon payment.
For orders within the US, we offer shipping mostly with USPS and FedEX. For orders outside of the US, we use over 250 carriers that vary depending on the destination country. You will be given up to three shipping choices in different cost/speed tiers upon checkout.
Digital products do not require shipping and access is available immediately. All other products are dispatched from our warehouse within 1-2 business days. Shipping times will vary based on the shipping method selected during checkout.
Your privacy is guaranteed. The Private Gym is shipped in discreet packaging and appears as “SP * THE PRIVATE GYM” on your credit card statement. More importantly, any personal information provided to The Private Gym is kept confidential and is never shared or sold.
If you aren’t completely satisfied with one of our digital products, you can terminate your access at any time within 10 days of purchase, for any reason, with no questions asked for a full refund. To terminate your access, please contact us.
The Private Gym works - it’s not a gimmick. Nevertheless, if you aren’t completely satisfied with the Private Gym, you can return it at any time within 60 days of purchase, for any reason, with no questions asked. We’ll give you a complete refund, minus the cost of shipping and handling. Note that return shipping fees (including customs and duties for international customers) are the responsibility of the customer. To initiate a return, please contact us.
Once access to a digital product is terminated or returned goods are received in our warehouse, your refund will be processed the same day. Note that in some cases, it may take several days for the credit to appear on your statement. We can only refund on the same payment method that was originally provided at the time of purchase. If you have any questions about your refund, please contact us.
Put simply, our “Unconditional Guarantee” means that we stand behind our products with the goal being your complete and total satisfaction. That’s why we accept cancellations on all Private Gym digital products within 10 days of purchase for a full refund. We also accept returns on physical products (such as our Complete Training System) within 60 days for a full refund. To initiate a return, please contact us.
Yes. Note that digital products must be cancelled within 10 days of purchase to be eligible for a refund. Physical products must be returned within 60 days of delivery for a full refund. Shipping fees are non-refundable and any return shipping costs (including customs and duties for international customers) are the responsibility of the customer. To initiate a return, please contact us.
If you can't find an answer here, please feel free to send us an email anytime, 24 hours a day, 7 days a week.
All conversations are completely confidential and your privacy is 100% guaranteed.