Yes, we are pleased to ship to most international destinations. If your country is available in the dropdown menu for destination country, we will ship to you!
For orders within the US, we offer USPS for standard shipping and FedEx for express shipping options.
For orders outside of the US, we also offer standard and express shipping options. When you choose standard international shipping, your local postal service makes the final delivery. In these cases, their site may have the most up-to-date tracking info. We will use FedEx international or DHL international for express shipping options, depending on which option is ideal for your destination. In these cases, FedEx or DHL provides door-to-door delivery.
Yes, orders from the Private Gym arrive in plain packaging with no indication of the contents on the outer packaging.
We display shipping costs at checkout. For every destination, we offer three shipping choices with varying speeds/prices. In addition, we provide a free shipping option on US/CAN orders over $100 and over $150 for orders shipped globally.
Note that our digital products do not require shipping, and access is granted immediately upon payment.
Typically, your order will ship from our warehouse within 1-2 business days. However, this processing time may be longer during peak seasons or if an item is out of stock. If this occurs, we will notify you of an updated shipping date within 24 hours by email. Actual times in transit will vary based on the shipping method selected.
Please add the processing time to the time in transit to get an accurate estimate of the time to delivery.
Once the carrier scans and accepts the shipment, we have no control over the delivery. Therefore, we are not responsible for late deliveries, customs delays, and lost or stolen parcels.
However, if you would like to replace a lost parcel, please contact us. If the items are still available, we can reship you a duplicate order with a 50% discount for the lost items.
Once the carrier marks a parcel as "delivered," it is your responsibility to locate it. We are not responsible for lost or stolen packages.
Often missing orders are delivered to a neighbor or are left in an unusual location at your residence. Please make your best effort to locate the package before contacting us or the carrier.
However, if you would like to replace a lost or stolen parcel, please contact us. If the items are still available, we can reship you a duplicate order with a 50% discount for the lost items.
When we ship to locations outside of the US, paying customs, duties, and fees may be required. These costs vary widely by country and product category. Therefore, we cannot predict these charges. These charges are typically paid when the parcel is received but may also be billed later.
The Private Gym is not responsible for paying, reimbursing, or subsidizing these costs under any circumstances.
If you decide not to pay these charges, you are not entitled to an automatic refund for your order. First, the carrier must return your package to us. Once we receive the parcel, you will be subject to a 10% restocking fee. In addition, we deduct the total cost of shipping from your refund.
In some circumstances, the carrier will not return the parcel and discards or destroys it instead. If this occurs, you will not receive a refund. For this reason, we highly recommend that you verify if your order will be returned or discarded if you refuse to pay these charges.
Each of our products is covered either by our 10-day Digital Products Guarantee, our 60-day Medical Device Policy, or our 60-day Unconditional Guarantee. Each policy is detailed below.
If you're not completely satisfied with one of our digital products, you can terminate access at any time within 10 days of purchase for a full refund.
To terminate your access, please contact us.
Due to FDA regulations, medical devices must be unopened and in their original packaging to be eligible for return. In addition, the day we receive the item must be within 60 days of the original delivery to you.
Note that if a medical device is damaged or defective during the warranty period, we will repair or replace it free of charge, including covering the cost of shipping both ways. However, we may still repair damaged medical devices for an additional fee outside of the warranty period.
To initiate a warranty repair, please contact us.
Our 60-day Unconditional Guarantee covers most products at the Private Gym. Our goal is your complete satisfaction. Therefore, we accept returns on these products within 60 days of delivery for a full refund. You must return the product in its original packaging with all parts and paperwork to be eligible for a return.
To initiate a return, please contact us.
For digital products, once we terminate access, your refund is processed immediately.
Physical goods require that you ship the item back to us and that we inspect, approve, and process the return. This process may take up to 7 days. Once the return is processed, we issue your refund in 1-3 days. Therefore, the entire process from receipt to refund may take up to 10 days.
Refunds are issued only on the original payment method. Note that it may take several days for a refund to appear on your statement once issued.
If you have any questions about this process or your refund, please contact us.
If you can't find an answer here, please feel free to send us an email anytime, 24 hours a day, 7 days a week.
All conversations are completely confidential and your privacy is 100% guaranteed.