Yes, we are pleased to ship to most international destinations. If your country is available in the dropdown menu for the destination country, we will ship to you!
However, certain countries restrict the importation of some of our products. If this is the case for your country, there will be no shipping option for that item, and the system will remove it from the cart when you checkout.
For orders within the US, we offer USPS for standard shipping and UPS or FedEx for express shipping options.
We also offer standard and express shipping options for orders outside the US, and the carriers will vary by country.
Yes, orders from the Private Gym arrive in plain packaging with no indication of the contents on the outer packaging.
We display shipping costs at checkout. We offer multiple shipping choices with varying speeds/prices for every destination. In addition, we provide a free shipping option on US orders over $100 and CAN orders over $150.
Our digital products do not require shipping; access is granted immediately upon payment.
Typically, your order will ship from our warehouse within 1-2 business days. However, this processing time may be longer during peak seasons or if an item is out of stock. If this occurs, we will email you an updated shipping date within 24 hours. Actual times in transit will vary based on the shipping method selected.
Please add this processing time to the time in transit to get an accurate estimate of the time to delivery.
All subscriptions include a discount incentive, usually 5% of the product's price. You must pay back this discount on the original purchase if you cancel a subscription before any refills are billed and shipped, even if the subscription was accidental. Then once you pay this amount, you may cancel your subscription.
You can cancel a subscription at any time for free. However, if we have yet to bill your second delivery, you must pay back the discount incentive on the original purchase, which is usually 5% of the product's price.
Lost And Stolen Packages
We cannot control the delivery once the carrier scans and accepts the shipment. Therefore, we are not responsible for late deliveries, customs delays, and lost or stolen parcels.
However, please contact us if you want to replace a lost parcel. If the items are still available, we can reship you a duplicate order with a 50% discount for the lost items.
Once the carrier marks a parcel as "delivered," it is your responsibility to locate it. We are not responsible for lost or stolen packages.
Often missing orders are delivered to a neighbor or are left in an unusual location at your residence. Please try to locate the package before contacting us or the carrier.
However, please contact us if you want to replace a lost or stolen parcel. If the items are still available, we can reship you a duplicate order with a 50% discount for the lost items.
Customs, Duties, and Fees for Int’l Orders
When we ship to locations outside of the US, paying customs, duties, and fees may be required. These costs vary widely by country and product category. Therefore, we cannot predict these charges. Typically, you pay these charges when the parcel is received, but your local tax agency may also bill you later.
We are not responsible for paying, reimbursing, or subsidizing these costs under any circumstances.
If you decide not to pay these charges, you are not entitled to an automatic refund for your order. First, the carrier must return your package to us. Once we receive the parcel, you will be subject to a 10% restocking fee. In addition, we deduct the total cost of shipping from your refund. This deduction may include return shipping charges.
Sometimes, the carrier will not return the parcel but discard or destroy it instead. If this occurs, you will not receive a refund.
For this reason, we highly recommend that you verify with the carrier if they return or destroy the parcel if you refuse to pay import duties and fees.
We try to prevent restricted items from being shipped to countries where they are not allowed. Still, it is ultimately the customer's responsibility to adhere to the rules and regulations of your home country. However, when we know of a restriction, we will prevent the checkout of an item, and the system will remove it from the cart.
Regardless, we are not responsible if your local customs agency will not clear your parcel.
If customs destroys your parcel, we will not reimburse you for your order.
If your customs agency returns the parcel to us, you will be subject to a 10% restocking fee. In addition, we deduct the total cost of shipping from your refund. This deduction may include return shipping charges.
Each of our products is covered either by our 10-day Digital Products Guarantee, our 60-day Medical Device Policy, or our 60-day Unconditional Guarantee. Each policy is detailed below.
If you're not completely satisfied with one of our digital products, you can terminate access at any time within 10 days of purchase for a full refund.
Due to FDA regulations, medical devices must be unopened and in their original packaging to be eligible for return. In addition, you must ship the return back to us within 60 days of the tracked delivery to you.
If a medical device is defective during a stated warranty period, we will repair or replace it free of charge, including covering the shipping cost. However, we may also repair damaged medical devices for an additional fee outside the warranty period.
To initiate a return or warranty repair, please contact us.
Pleasure devices must be unopened and in their original packaging to be eligible for return. In addition, you must ship the return back to us within 60 days of the tracked delivery to you.
If a pleasure device is defective during a stated warranty period, we will repair or replace it free of charge, including covering the shipping cost.
To initiate a return or warranty repair, please contact us.
Our 60-day Unconditional Guarantee covers most products at the Private Gym. Our goal is your complete satisfaction. Therefore, we accept returns on these products within 60 days of delivery for a full refund. You must return the product in its original packaging with all parts and paperwork to be eligible for a return.
For digital products, once we terminate access, your refund is processed immediately.
Physical goods require that you ship the item back to us and that we inspect, approve, and process the return. This process may take up to 7 days. Once the return is processed, we issue your refund in 1-3 days. Therefore, the entire process from receipt to refund may take up to 10 days.
Refunds are issued only on the original payment method. Note that it may take several days for a refund to appear on your statement once issued.
If you have any questions about this process or your refund, please contact us.
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